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Why do I see “Sorry! Your device may not be supported” when pairing my remote with my TV?

The TV remote-pairing feature lets you use your OSNtv remote to control selected TV functions, such as power, input/source selection and volume.

You may see this message because:

  • The TV brand was not detected correctly.
  • The wrong brand was selected during manual setup.
  • Your TV brand or model may not be supported.

What can I do?

  1. If selecting the brand manually, make sure you choose the correct brand.
  2. If pairing does not work, skip this step and continue using your receiver.
  3. Try again later by going to Settings > Pair TV and Remote.

This feature may not be available for every TV brand or model.

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