- QR code will not scan: Make sure it is fully visible, adjust your phone's distance/brightness, or open tvkey.osnplus.com/login directly in your mobile browser.
- OTP email did not arrive: Check spam/junk and confirm the email address. Request a new code if the page offers that option.
- OTP is not accepted: Use the latest code you received; an earlier code may have expired.
- TV does not open after verification: Confirm verification is complete on your phone, then return to the TV app. Close and reopen the app if needed.
- A subscription page appears: There may be no active subscription linked to the email you verified. Subscribe or use the email linked to your existing subscription.
If the issue continues, contact OSNtv Support through the available support channels. Include your Samsung TV model, the email used, and the step where the issue occurs. Never share your OTP.
These instructions apply only to the OSNtv TVkey app installed directly on supported Samsung Smart TVs. If you are using an OSNtv Box connected to your Samsung TV, these instructions do not apply. Please refer to the OSNtv Box troubleshooting and setup guides instead.
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