Support Team
Articles
-
How do I change the language on my OSN receiver?
The steps for changing the language depend on your receiver model.OSNtv BoxPress the Home button on your remote.Go to Settings in the top-right corner.Select Device Settings and press OK.Open Audio...
-
What does the “Play” label on a programme mean?
The Play label means that a programme shown or scheduled on a live TV channel is also available on demand in the On Demand library.Select the programme card displaying the label to open and watch t...
-
How do I scan for OSN satellite channels?
To find and add OSN satellite channels to your receiver, follow these steps:Press the Home button on your remote.Go to the submenu in the top-right corner and select Settings (the gear icon).Select...
-
How do I use my OSNtv remote control?
The remote control for your OSNtv Box connects to the receiver using Bluetooth. It lets you navigate menus, control selected TV functions and use search features.Here is what the main buttons do:Po...
-
What does pairing the remote with my TV mean?
Pairing your remote with your TV means setting up your OSNtv remote to control selected TV functions, so you may not need two separate remotes.Depending on your TV's compatibility, you may be able ...
-
How many channels can I block using Parental Control?
The number of channels you can block depends on your receiver model:OSNtv Box: You can block any number of channels.OSN HD Box: You can block up to 100 channels.OSN Plus HD Box: You can block up to...
-
Why do I see “Sorry! Your device may not be supported” when pairing my remote with my TV?
The TV remote-pairing feature lets you use your OSNtv remote to control selected TV functions, such as power, input/source selection and volume.You may see this message because:The TV brand was not...
-
Can I rewind and fast-forward live TV programmes?
You can rewind or fast-forward programmes on live TV channels that support internet playback.How do I know if a channel supports this feature?Look for the Wi-Fi icon next to the channel name in the...
-
How to Install the OSNtv TVkey App on Samsung Smart TVs
TVkey is the OSNtv app for supported Samsung Smart TVs.Open the Apps section on your Samsung TV.Search for OSNtv.Select the app and choose Install.When installation is complete, open the app and se...
-
How do I find and install apps and games?
To find and install apps and games, follow these steps:Press Home on the remote control if you are not on the home screen.Open the “Apps” tab in the device menu, then press OK.Go to Google Play in ...