Support Team
Articles
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Remote control not working on OSNtv Android Box
If the remote doesn’t respond, try these steps:Replace the batteries and make sure they are inserted in the correct direction.Make sure there is nothing between the remote and the box while you tes...
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OSNtv Android Box is stuck on the start-up screen or keeps restarting
If your OSNtv Android Box doesn’t reach the home screen or keeps restarting, try these steps:Unplug the power adapter for 30 seconds.Reconnect the power adapter and allow a few minutes for the box ...
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No sound on OSNtv Android Box (including home theatre)
If you can see the picture but can’t hear sound, or the audio doesn’t sound right, follow these steps:Make sure the TV and the OSNtv Android Box are not muted, and increase the volume on both.Check...
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Picture doesn’t fit the screen or looks distorted on OSNtv Android Box: how do I change the screen resolution?
If the picture looks distorted, doesn’t fit the screen, or the menu is hard to see because of the resolution, try changing the display settings:Using the OSNtv remote, press Home.Go to Settings > A...
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OSNtv Box: Blank Screen, No Signal or “Searching for Signal”
If your TV shows a blank screen, “No Signal” or “Searching for Signal”, follow these steps:Check that your TV is switched on and set to the correct input/source, such as HDMI 1 or HDMI 2.Check the ...
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How do I connect my TV to the satellite?
For the best viewing experience, follow these steps to connect your TV to the satellite cable and receive the Nilesat broadcast.StepsMake sure the satellite cable is connected to the TV correctly.P...
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How do I pay my OSNtv bill?
You can pay your OSNtv bill easily through the myOSNtv app. Steps Download the app from the app store on your phone. Download the app Log in with your email or your smart card number. From the dro...
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How do I find my smart card number?
Your smart card number is the number you can use to log in to the myOSNtv app. How you find it depends on your receiver.OSN Plus HD Box or OSN HD BoxThe smart card number is clearly visible on the ...
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I forgot my myOSNtv login details. How do I get back in?
No need to worry. You can log in to your account in the myOSNtv app with your smart card number and a verification code sent to your email or phone. Download the appSteps Open the myOSNtv app. Tap ...