Support Team
Articles
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Software update failed or stuck at 0% (OSN Plus HD, Show Box and Zapper)
If the receiver keeps restarting or the software update stays at 0%, try the following:Restart the receiver once only, and allow it to start normally.Note: Don’t enter manual tuning frequencies or ...
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What are the OSN Home Premium and OSNtv Connect packages?
Learn about these two packages and what each one includes. If you like to be among the first to watch new entertainment, both are good options for you.OSN Home Premium packageIncludes: An OSN Plus ...
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How to Subscribe to OSNtv TVkey on Samsung Smart TVs
You need an active subscription to watch content in the OSNtv app on your Samsung TV. Open OSNtv on your TV and select Log in. Scan the QR code with your phone, or open tvkey.osnplus.com/login in y...
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Code E333: receiver starting power-saving mode
If the E333 message appears, try the following:Restart the receiver.Allow it to return to normal operation.Note: These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.
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Remote control not working on Zapper
If the remote doesn’t respond, try these steps:Press any button and check whether the light on the Ch List button flashes.If it doesn’t flash, replace the batteries and make sure they are installed...
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What are the OSN Pinoy packages?
OSN Pinoy offers a variety of entertainment packages designed for Filipino customers, with their favorite channels. You can choose from 3 packages:OSN TFC Plus 40 channels, including 7 TFC channels...
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How to Set Up a PIN and Parental Controls on OSNtv TVkey
Use the Settings menu in the OSNtv app on your Samsung TV to restrict specific channels and assign content restrictions.Open OSNtv on your Samsung TV.Go to Settings.Open the PIN, channel restrictio...
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Code 8: free-to-air (FTA) channels not working or not activated
This code means free-to-air (FTA) channels may not be activated on your receiver, or that only these channels don’t work while OSN channels do. Try these steps:Restart the receiver once.Check that ...
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No sound on Zapper
If the picture is visible but there is no sound, try these steps:Make sure the TV and the Zapper are not muted, then increase the volume.Check the HDMI or AV cable and confirm that the correct TV i...
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How Many Profiles Are Available on OSNtv TVkey?
The OSNtv app on Samsung TV (TVkey) supports one main profile and one Kids profile. The app does not support creating multiple additional personal profiles.Use the profile options available within ...