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OSNtv Help Center
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العربية
  1. OSNtv Help center
  2. Troubleshooting
  3. جودة البث والأداء
  4. All receivers: signal, messages and error codes

All receivers: signal, messages and error codes

  • Lost signal, no signal on some channels or flickering picture (all receivers)
  • Software update failed or stuck at 0% (OSN Plus HD, Show Box and Zapper)
  • Code E333: receiver starting power-saving mode
  • Code 8: free-to-air (FTA) channels not working or not activated
  • Code 9: channel currently unavailable
  • Code 4C or “Your OSN subscription has just expired”: service disconnected
  • Codes 4D and E999: subscription needs to be refreshed or validated
  • Code 4A: channel not available with your subscription
  • Code 1 or 2: Smart Card missing or not inserted correctly
  • Code 28: “Smart Card Loading”
  • Code 14: Smart Card not paired with the receiver
  • Error codes explained: what each code means and what to do
  • Channels change by themselves (OSN Plus HD, Show Box and Zapper)
  • “This programme is copy protected” message (all receivers)

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