I see “The receiver is unable to receive a signal.” What should I do?

Heavy rain or strong winds can affect satellite reception. This may cause picture interruptions, temporarily unavailable satellite channels, or a message saying that the receiver cannot receive a signal.

What you can do

1. If the weather is bad, wait for conditions to improve. The satellite signal may return automatically once the weather settles.
2. Check that the satellite signal cable (LNB) is securely connected to the receiver.
3. If the issue continues after the weather improves, check the cable for visible damage or a loose connection.
4. If your building uses a shared satellite dish, the issue may be with the building’s communal system. Contact your building management to have it checked.

Satellite channels may be unavailable while the signal is interrupted. Availability of OSN On Demand or recorded programmes during this time depends on the receiver model, internet connection, and content availability.