My picture is breaking up or freezing. What should I do?

Picture breakup or freezing may be caused by a weak satellite signal, bad weather, loose cables, or an interruption or instability in the power supply.

Check the following

1. Weather: Heavy rain and strong winds can affect satellite reception. Wait for the weather to improve, then check the picture again.
2. Cables: Make sure the satellite signal cable is securely connected to the receiver and the HDMI cable is properly connected to the TV.
3. Power: If the picture issue happens during a power cut or an unstable power supply, check that the receiver is receiving stable power.
4. Shared satellite dish: If your building uses a communal dish, the issue may be with the shared reception system. Contact your building management to have it checked.