Support Team
Articles
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How do I use the TV Guide and watch past programmes on OSNtv Android Box?
The TV Guide shows programme information and schedules.Use the TV GuideOpen the TV Guide from the OSNtv home screen or the remote-control shortcut, if available.Browse channels and programme times ...
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Change subtitles and audio language (OSNtv Android Box, OSN Plus HD and Show Box)
To change or remove the audio language or subtitles while watching a programme:While watching, open the audio or subtitle options. On the OSNtv Android Box, open them from the content player. On th...
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Parental control on Zapper: block channels and set ratings
To block channels or restrict content by age rating:Press Menu, then select Settings.Choose Parental Control and enter your PIN.To block channels, select Channel Block and choose the channels. An X...
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Parental control on OSN Plus HD and Show Box: ratings, blocking channels and PIN
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box. Menu names may differ slightly depending on your receiver model.Set parental control by age ratingOpen Menu or Settings...
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How do I change my PIN on OSNtv Android Box? What if I forgot it?
To change your parental-control PIN:Press Home and open Settings from the upper-right menu.Select Parental Control and press OK.Enter your current PIN. The default PIN is 0000 if it has not been ch...
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Parental control on OSNtv Android Box: set ratings and lock channels
You can restrict programmes by age rating, or lock specific channels.Set age-rating restrictionsPress Home on the remote, then open Settings from the upper-right menu.Select Parental Control and pr...
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Lost signal, no signal on some channels or flickering picture (all receivers)
If the signal drops or the picture flickers, try these steps:Switch between several channels to see how many are affected: all channels, selected channels only, or free-to-air (FTA) channels only.C...
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Zapper is stuck or keeps restarting
If your Zapper is stuck or keeps restarting, try these steps:Unplug the Zapper from power for 30 seconds.Reconnect it and allow it to start.Note: Don’t perform a factory reset, because your persona...
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Pause live TV or rewind doesn’t work (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.If pausing live TV or rewinding doesn’t work, try these steps:Check that programme information is available for the chan...
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Problems playing a recording: Code 5 or black screen (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.Code 5 when playing a recorded or downloaded programmeRestart the receiver.If the error appears on one recording only, t...