Problems playing a recording: Code 5 or black screen (OSN Plus HD and Show Box)

These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.

Code 5 when playing a recorded or downloaded programme

1. Restart the receiver.
2. If the error appears on one recording only, the recording may be damaged. Delete it, then record or download it again if possible.
3. If Code 5 appears on several recordings, don’t format the hard drive, because this deletes saved content.

Black screen when playing a recording

1. If the receiver is connected using an AV cable, try an HDMI connection, especially when playing a high-definition recording.
2. If you already use HDMI, try another HDMI port on the TV.
3. Check whether the live channel itself displays normally.