Support Team
Articles
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Recorded programmes have disappeared (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.Older recordings may be removed automatically if the hard-disk mode is set to Auto. To check this setting:Open Menu > Se...
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Can’t record a programme (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.If you can’t record a programme, try these steps:Open the TV Guide and check whether programme information is available....
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Remote control not working (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.If the remote doesn’t respond, try these steps depending on your receiver:Replace the batteries and make sure they are i...
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Incorrect time or date (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.If the time or date shown is incorrect, try these steps:Open the Settings or System Setup menu, depending on your receiv...
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Noisy fan (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.If the receiver’s fan is loud, try the following:Place the receiver on a stable surface in a well-ventilated area.Leave ...
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Receiver doesn’t turn on (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.If your receiver doesn’t turn on, try these steps:Check that the power cable is firmly connected to the receiver and to ...
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Green or purple screen (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.If the picture appears green or purple, try these steps:Turn off the TV and the receiver.Disconnect the HDMI or AV cable...
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No sound (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.If the picture is visible but there is no sound, try these steps:Make sure the TV and the receiver are not muted.Increas...
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No picture, “No Signal” or incorrect picture settings (OSN Plus HD and Show Box)
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.If your TV doesn’t show a picture from the receiver, try these steps:Make sure the TV is switched on and set to the corr...
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Voice search or Google Assistant not working on OSNtv Android Box
If voice search or Google Assistant doesn’t respond, try these steps:Check that the remote is paired with the OSNtv Android Box via Bluetooth.Check the remote’s batteries and make sure the box is c...