Support Team
Articles
-
Code 9: channel currently unavailable
If this message appears, try the following:Switch to another channel.Return to the channel you want after a short time.Note: If the message appears on one channel only, the channel may be temporari...
-
How to Manage or Cancel Your OSNtv TVkey Subscription
You can access subscription management from the Settings menu in the OSNtv app on your Samsung TV.Open the OSNtv app on your Samsung TV.Go to Settings.Select Manage Subscription. A QR code will app...
-
Code 4C or “Your OSN subscription has just expired”: service disconnected
This message indicates that the service may be disconnected on your receiver or that your subscription has expired. To check: Open the myOSNtv app and log in to your account. Download the app Chec...
-
Troubleshooting login issues on Samsung TV
QR code will not scan: Make sure it is fully visible, adjust your phone's distance/brightness, or open tvkey.osnplus.com/login directly in your mobile browser. OTP email did not arrive: Check sp...
-
Codes 4D and E999: subscription needs to be refreshed or validated
These messages may mean the receiver needs a subscription signal refresh or validation. The same steps apply to the “Invalid Subscription” message that disables OSN Plus HD functions.Restart the re...
-
Code 4A: channel not available with your subscription
This message means the channel may not be included in your current package. To check: Open the myOSNtv app and log in to your account. Download the app View your current package details. Read “How...
-
Code 1 or 2: Smart Card missing or not inserted correctly
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box, Show Box and Zapper.Turn off the receiver.Check that the Smart Card is present and inserted in the correct direction, as shown on th...
-
Code 28: “Smart Card Loading”
If “Smart Card Loading” stays on the screen, try these steps:Leave the receiver for a few minutes so the loading process can complete.If the message doesn’t disappear, restart the receiver once.Che...
-
Code 14: Smart Card not paired with the receiver
This message means the Smart Card is not correctly paired with the receiver. Try these steps:Check that there is no visible damage to the receiver or the card.On the OSN Plus HD Box, Show Box and Z...
-
Error codes explained: what each code means and what to do
If an error code appears on your TV screen, find it in the table below to see what it means and what to do. Then read the article for that code for more details.CodeMeaningWhat to do1 or 2Smart Car...