Support Team
Articles
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Code 4C or “Your OSN subscription has just expired”: service disconnected
This message indicates that the service may be disconnected on your receiver or that your subscription has expired. To check: Open the myOSNtv app and log in to your account. Download the app Chec...
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Troubleshooting login issues on Samsung TV
QR code will not scan: Make sure it is fully visible, adjust your phone's distance/brightness, or open tvkey.osnplus.com/login directly in your mobile browser. OTP email did not arrive: Check sp...
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Codes 4D and E999: subscription needs to be refreshed or validated
These messages may mean the receiver needs a subscription signal refresh or validation. The same steps apply to the “Invalid Subscription” message that disables OSN Plus HD functions.Restart the re...
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Code 4A: channel not available with your subscription
This message means the channel may not be included in your current package. To check: Open the myOSNtv app and log in to your account. Download the app View your current package details. Read “How...
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Code 1 or 2: Smart Card missing or not inserted correctly
These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box, Show Box and Zapper.Turn off the receiver.Check that the Smart Card is present and inserted in the correct direction, as shown on th...
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Code 28: “Smart Card Loading”
If “Smart Card Loading” stays on the screen, try these steps:Leave the receiver for a few minutes so the loading process can complete.If the message doesn’t disappear, restart the receiver once.Che...
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Code 14: Smart Card not paired with the receiver
This message means the Smart Card is not correctly paired with the receiver. Try these steps:Check that there is no visible damage to the receiver or the card.On the OSN Plus HD Box, Show Box and Z...
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Error codes explained: what each code means and what to do
If an error code appears on your TV screen, find it in the table below to see what it means and what to do. Then read the article for that code for more details.CodeMeaningWhat to do1 or 2Smart Car...
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Channels change by themselves (OSN Plus HD, Show Box and Zapper)
First make sure no remote-control buttons are stuck and the batteries are working. If the receiver cycles only through your favourite channels, change the channel-surfing setting as follows:OSN Plu...
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“This programme is copy protected” message (all receivers)
This message may appear because of another device connected to the TV or because of HDMI compatibility. Try these steps:Disconnect recording devices, game consoles or other receivers from the TV so...