No sound (OSN Plus HD and Show Box)

These steps apply to the OSN Plus HD Box, OSN Plus HD Wi-Fi Box and Show Box.

If the picture is visible but there is no sound, try these steps:

1. Make sure the TV and the receiver are not muted.
2. Increase the volume on both the TV and the receiver, if applicable.
3. Check the HDMI or AV cable and make sure the correct TV input is selected.
4. If you use a home theatre system, check that the correct audio source is selected, and try connecting the receiver directly to the TV.