Support Team
Articles
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OSN+ vs OSNtv TVkey: What's the Difference?
Both OSN+ and OSNtv TVkey are available on supported Samsung Smart TVs, but they are two separate services with different content, subscriptions, and login details.OSN+A premium streaming service o...
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What is the Kids section on OSNtv?
The Kids section brings together programmes and content selected for children and families, with options for different age groups, from younger children to teenagers.Some titles may be available in...
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How do I watch programmes and movies through OSN On Demand?
OSN On Demand lets you choose from programmes and movies available to watch on demand.Open the On Demand tab from the menu.Press OK to open the content library.Select the programme or movie you wan...
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How do I watch content that is available without downloading it on my OSN Plus HD receiver?
a Play icon may appear when you open certain movies or series that do not require a prior download on the OSN Plus HD receiver.Select the title and choose Play if the option appears on screen. Do n...
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How do I open the TV Guide and browse channels and programmes?
The TV Guide lets you browse channels, programmes, and their scheduled times. How you open and navigate it depends on your receiver model.OSNtv BoxPress Live TV on your remote to open the TV Guide....
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How do I connect my OSNtv receiver to the internet using Wi-Fi or an Ethernet cable?
You can connect your OSNtv receiver to the internet using Wi-Fi or an Ethernet cable, depending on the model.OSNtv Box – Wi-FiPress Home on your remote.Open Settings from the menu at the top of the...
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My picture is breaking up or freezing. What should I do?
Picture breakup or freezing may be caused by a weak satellite signal, bad weather, loose cables, or an interruption or instability in the power supply.Check the followingWeather: Heavy rain and str...
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I see “The receiver is unable to receive a signal.” What should I do?
Heavy rain or strong winds can affect satellite reception. This may cause picture interruptions, temporarily unavailable satellite channels, or a message saying that the receiver cannot receive a s...
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I see a black screen or a “No Signal” message when connecting my OSNtv receiver to the TV. What should I do?
If you see a black screen or a “No Signal” message, the TV may be set to the wrong input, or there may be an issue with the HDMI cable or connection.Try these stepsMake sure both the OSNtv receiver...
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What should I do if the satellite quick scan fails?
If the quick scan fails and you see the message “We couldn't complete the satellite scan”, try the following:Make sure your OSNtv receiver is connected to the satellite cable.Check that the cable i...